Helzam PocketPro is operated by Helen Gatland (trading as "Helzam"). We want you to be completely satisfied with your subscription. This Refund Policy explains when and how you can request a refund.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all subscription purchases. If you are not satisfied with Helzam PocketPro, you may request a full refund within 30 days of your order date, no questions asked.
2. How to Request a Refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:
- Visit paddle.net and enter the email address you used at checkout to manage your order and request a refund.
- Or contact our support team at helzamsupport@gmail.com and we will assist you.
Refunds are typically returned to your original payment method within 3–10 business days, depending on your bank or card issuer.
3. 7-Day Paid Trial
The $7 seven-day paid trial is a promotional entry offer and is eligible for the same 30-day money-back guarantee. If you decide the Service is not right for you, request a refund via Paddle as described above.
4. Subscription Renewals
Subscriptions renew automatically until cancelled. You can cancel at any time from Settings inside the app or from your Paddle customer portal — cancellation stops future renewals and takes effect at the end of your current billing period. If a renewal charge is unexpected, contact us within 30 days of the renewal date and we will work with Paddle to refund it.
5. Chargebacks
If you have a billing concern, please contact us before initiating a chargeback with your bank — we can almost always resolve the issue directly and process a refund through Paddle far more quickly.
6. Contact Us
Questions about this policy: helzamsupport@gmail.com.